Terms of Service

Screenhaus (9569-1069 Québec inc.)
Last updated: 25 September 2026

These terms govern your use of screenhaus.ca and any equipment you rent from Screenhaus. By booking, you agree to them. If you are booking on behalf of a company, you confirm you are authorized to bind it.

1. Who we are

Screenhaus (9569-1069 Québec inc.), 1438 Rue Mackay, Unit #241, Montréal, QC H3G 2H8. Reach us at privacy@screenhaus.ca or +1 438 509 1393.

2. What we do

We rent LED screens and related equipment, and we deliver, set up, and collect them within our published service areas. Availability and pricing are shown live on the site.

3. Quotes, holds, and bookings

A quote is an estimate at the prices and availability shown at that moment. It is not a reservation.

A hold reserves equipment for a limited window shown at the time you place it. When the window passes, the hold is released and the equipment returns to inventory.

A booking is confirmed when we have received the payment due at booking and you have signed the rental agreement for it. Between those two points your equipment is held and your dates are not available to anyone else. Until both are done, delivery is not scheduled.

4. Prices, taxes, and payment

All prices are in Canadian dollars. GST of 5% and QST of 9.975% are added at checkout.

You choose one of three payment paths at checkout:

• Pay in full. 5% off the total before tax, charged at booking. A booking made less than seven days before its first day is always paid in full.
• Deposit. For events more than seven days away: 10% at booking. The balance is charged automatically to your card on file seven days before the delivery date.
• Instalments. 10% at booking, then monthly payments. A financing premium of 3% of the remaining balance applies for each instalment, so a six-instalment plan adds 18% of the post-deposit balance. The total is shown before you confirm.

By booking you authorize us to charge your card on file for scheduled payments, and for any amounts owing under sections 8 and 9.

If a scheduled payment fails, we will notify you and retry. If payment has still not been made after three attempts, we may cancel the booking and apply the cancellation terms below.

5. Changes to a booking

You can change your event dates at no charge, subject to availability. The new dates are priced when you change them: if they cost more, the difference is charged; if they cost less, it comes off what you still owe, and anything already paid beyond that is refunded. If the new first day is less than seven days away, whatever is still owed on the booking is charged that day, and any instalment premium not yet billed is waived. Changes are not guaranteed and are confirmed only when we say so in writing.

6. Cancellations and refunds

Cancel within seven days of booking and you receive a full refund, reduced by 10% of the booking total for each day since booking. After seven days, amounts paid are non-refundable.

That seven days runs from your payment, not from the day you sign the rental agreement, so waiting to sign never costs you refund time.

We may cancel a booking if the equipment becomes unavailable, if the delivery site is unsafe or inaccessible, or if payment is not completed. If we cancel for a reason that is not your fault, you get a full refund. That refund is the limit of what we owe you for the cancellation.

7. Delivery, setup, and collection

You are responsible for making sure that:

• Someone 18 or older is on site to receive and release the equipment during the delivery and collection windows you selected
• The delivery route and setup location are accessible, and any parking, loading dock, elevator, or building access is arranged
• Suitable grounded power is available at the setup location
• Any venue permissions or permits are in place, including venue AV rules

If we arrive and cannot deliver or set up because one of these is missing, the booking is treated as a same-day cancellation and no refund is due. Additional trips are billed at our then-current rate.

Delivery and collection windows are estimates. We are not liable for delays caused by traffic, weather, venue access, or other things outside our control.

8. Your responsibilities while you have the equipment

The equipment stays our property throughout the rental. You may not sublet it, move it to a different address, modify it, or open any enclosure.

You are responsible for the equipment from delivery until we collect it, including loss, theft, and damage beyond normal wear. That includes damage from weather, liquid, power surge, or use outside the operating conditions we set out at setup. Repair or replacement is billed at cost.

Each screen has a replacement value of $3,250 CAD. That is the most you will owe for any one screen, whatever happens to it.

Damage waiver. You can add the damage waiver when you book. It is priced per screen for each day on your quote. With it, you owe nothing for accidental damage to a screen. It does not cover loss or theft, damage done on purpose, damage from use outside the operating conditions we set out at setup, or outdoor use we have not agreed to in writing.

Outdoor use requires our written agreement in advance and appropriate weather protection.

9. Late return and non-return

If the equipment is not available for collection at the agreed window, an additional day's rental is charged for each day it remains out. Equipment not recovered within 14 days is treated as lost and billed at full replacement value.

10. Accounts

You are responsible for keeping your sign-in credentials secure and for activity under your account. Tell us right away if you think someone else has access.

If you invite a partner to manage bookings for you, that partner can see and manage those bookings until you turn the access off in your account.

11. Limitation of liability

We provide the equipment and the service as is, and we do not promise the equipment will be free of defect or interruption.

To the extent the law allows, our total liability for any claim connected to a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential loss, including lost revenue, lost profit, lost attendance, or the cost of a replacement supplier.

Nothing here limits liability that cannot be limited under Québec law, including liability for bodily injury caused by our fault, and nothing here removes the protections the Consumer Protection Act gives you if you are a consumer.

12. Acceptable use of the site

Do not attempt to disrupt the site, access accounts or data that are not yours, scrape it at scale, or use it to break the law.

13. Privacy and cookies

What we collect, why, and who we share it with is set out in our Privacy Policy at screenhaus.ca/en/privacy, which forms part of these terms.

The site sets advertising cookies only if you accept them when we ask. Refusing costs you nothing: the site works the same either way. You can change your answer at any time through "Cookie preferences" at the bottom of any page.

14. Intellectual property

The site, its copy, images, and design belong to Screenhaus. You may not copy or reuse them without our written permission.

15. Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you confirmed it. Material changes will be posted here with a new date.

16. Governing law

These terms are governed by the laws of Québec and the federal laws of Canada that apply there. The courts of the judicial district of Montréal have jurisdiction.

The parties confirm they have requested that these terms be drawn up in English. Les parties confirment avoir demandé que ce document soit rédigé en anglais.