Privacy Policy

Screenhaus (9569-1069 Québec inc.)
Last updated: 16 September 2026

Screenhaus rents and delivers LED screens in the Montréal area. This policy explains what personal information we collect when you use screenhaus.ca, why we collect it, who we share it with, and what you can do about it.

We are the business responsible for this information under Québec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Who to contact

Kirk Taylor is our Privacy Officer.

Screenhaus (9569-1069 Québec inc.)
1438 Rue Mackay, Unit #241
Montréal, QC H3G 2H8
Canada
privacy@screenhaus.ca
+1 438 509 1393

What we collect

When you request a quote. Your email address, and your name if you give it. Along with it we record what you were quoting: the equipment, quantity, delivery and return dates, delivery window, and service area. We also record which ad, link, or campaign brought you to the site.

When you book. Your name, email address, phone number, delivery address, return address, and billing address, plus any access notes you add for our delivery crew. We record the equipment, dates, and price of the booking.

When you pay. Stripe processes the payment. Your full card number never reaches our systems. We keep a Stripe customer reference, the last four digits, card brand, and expiry so you can recognize the card on file, along with the amounts and dates of each payment.

When you create an account. Clerk handles sign-in for us. Depending on how you sign in, that means an email address and password, or the name, email address, and profile picture your Google or LinkedIn account shares with us.

When you use the site. Standard server and security logs, including IP address, browser type, and pages requested.

If you are a partner. Business contact details and the bookings you create for your clients.

Why we collect it

• To prepare quotes and hold inventory for you
• To take payment, issue receipts and invoices, and apply refunds
• To deliver, set up, and collect equipment, which is why our crew needs your address and access notes
• To send you transactional email about your booking: confirmations, receipts, payment reminders, delivery briefings, and changes
• To operate your account and let you see your bookings
• To keep records required by tax and accounting law
• To send marketing email, only if you have consented, and every one of those emails carries an unsubscribe link

Under Law 25 we need your consent for uses beyond what is necessary to provide the service you asked for. You can withdraw that consent at any time.

Who we share it with

We do not sell your personal information. We share it with the service providers that make the business run:

These providers are bound by contract to use the information only to provide their service to us. Because several of them operate outside Québec, your information may be stored or processed outside the province, where it can be subject to foreign law including lawful access requests. We assess this before engaging a provider, as Law 25 requires.

We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim, including recovering equipment or unpaid amounts.

How long we keep it

Booking, payment, and tax records are kept for seven years after the end of the calendar year they relate to, which is what Canadian tax law requires. Quote requests that never become bookings are deleted after 24 months. Account records are kept while your account is open and for 24 months after you close it. Server logs are kept for 90 days.

How we protect it

The site runs over HTTPS. Passwords are handled by Clerk and never stored by us. Card numbers are handled by Stripe and never stored by us. Access to customer records is limited to the people who need it to do their job.

No system is perfectly secure. If a breach creates a risk of serious harm to you, we will notify you and the Commission d'accès à l'information, as Law 25 requires.

Your rights

You can ask us to:

• Give you a copy of the personal information we hold about you
• Correct anything that is inaccurate or incomplete
• Delete information we no longer have a reason to keep
• Stop sending you marketing email
• Give you your information in a structured, commonly used technical format, or send it to someone else

Write to privacy@screenhaus.ca. We will respond within 30 days. If you are not satisfied with our answer, you can complain to the Commission d'accès à l'information du Québec at cai.gouv.qc.ca, or to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Cookies and similar technology

Cookies the site needs to work. These keep you signed in and keep your quote in progress. They are set without asking, because the site cannot do what you came for without them.

Analytics, advertising and visitor identification, only if you say yes. We run PostHog, to see how the site actually gets used; the Meta pixel and Google Analytics, to tell which of our ads and pages bring people here; and a visitor tag from Instantly, to identify who visits so we can follow up by email. None of them is on when you arrive. The first time you visit, we ask, and nothing is set unless you choose Accept. If you choose Refuse, none of them loads and no analytics, advertising or identification data is written.

If you accept, the pixel sets a cookie on screenhaus.ca (_fbp) that gives your browser a random identifier, and records the pages you view on this site. Meta uses it to report on our ads and can match the visit to a Meta account, which means it can be used to show you our ads on Facebook and Instagram and to build audiences of people who resemble our visitors. Meta processes this in the United States.

If you accept, PostHog sets a cookie on screenhaus.ca (ph_…) that likewise gives your browser a random identifier, and records the pages you view along with the steps you complete in the quote and booking flow — which screen you configured, how many days, the order total. It does not receive your name, email address, phone number, or card details. If you are signed in, your account is identified to PostHog by its internal account number only, never by your name or email address. PostHog processes this in the United States.

If you accept, Google's tag (Google Analytics and Google Ads) sets cookies on screenhaus.ca (_ga, _ga_…, and _gcl_… if you arrived from a Google ad) that give your browser a random identifier, and records the pages you view and how you arrived. Google uses it to report site traffic to us and to tell us which of our Google ads led to a visit or a booking, and may link it to a Google account you are signed in to for ad measurement. Google processes this in the United States.

If you accept, we also load a visitor-identification tag from Instantly, the service we use for outbound email, which runs technology from RB2B. It stores identifiers in your browser (under names beginning _reb2b) and sends your visit to RB2B, which tries to match it to a person or a business, for example a name, a work email address or a LinkedIn profile. We use that match to follow up with you by email about Screenhaus. Instantly and RB2B process this in the United States.

Changing your mind. Select "Cookie preferences" at the bottom of any page. Refusing there deletes the analytics, advertising and identification data we set and stops PostHog, the pixel, Google's tag and the visitor tag. You can also block or delete cookies in your browser settings, though blocking the essential ones will stop sign-in and the quote flow from working.

We measure site traffic with Vercel Analytics, which is cookieless. It does not set a cookie, does not use a device fingerprint, and does not follow you to other sites. It runs whether or not you accept advertising cookies, because it does not identify you.

When you arrive from an ad or a link, the campaign it came from is recorded with your quote request so we know which channels bring us business. That is stored with your own record, not tracked across other websites.

We do not use your personal information to make automated decisions that produce legal effects for you.

Children

The site is not directed at children and we do not knowingly collect personal information from anyone under 14.

Changes

We will post any change to this policy on this page and update the date at the top. If the change is significant, we will tell you by email before it takes effect.